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Refund/Cancellation Policy

When the customer places an order it is assumed that he/she has read and agreed to the terms and conditions of the company. As per the company’s payment policy it is clearly mentioned that once an order has been placed and paid, the amount shall become non-refundable. The customer shall consider the following if in case he/she wants to cancel the order or claim refund. In order to cancel the paper, the customer shall contact the company within four (4) hours of the time of placing the order. After this time period, the whole amount shall become non-refundable. However, customers are entitled for a refund if any of the following conditions are met:

  • If the writer has not followed the instructions in the entire paper given by the customer.
  • If the writer fails to attempt the paper at all and company fails to deliver on time/extension request.
  • If in case the customer cancels the order after four (4) hours of the order placement he/she is entitled to a 50% refund of the total amount, the remaining amount shall be taken as service charges.
  • If the customer has any complaints of plagiarism in the paper, customers shall provide valid evidence to the matter.

The customer services are available to customers 24/7 and they can contact the company to resolve any queries and issues. In cases related to refund, customers are privileged to discuss it with the company management. Matters shall be decided and resolved with a mutual discussion. The customer is entitled to a refund if he/she falls under the refund policy given above within three days (72 hours) of the delivery of the order. Therefore, it is highly recommended to the customers to read the paper thoroughly as soon as it is delivered. *Please note that the company does not guarantee grades. The sole purpose of delivering papers to customers is to help them write their own.